Chain of communication
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Effective Chain of Communication in Emergencies
Introduction
Understanding the crucial role of communication from the control room to the hospital in emergency situations.
1. The Control Room
Clear and Accurate Information: When making a 999 call, provide clear and accurate information. Avoid slang, use proper road names, and be as descriptive as possible.
Computer Algorithm: Control room operators use computer algorithms and need your responses to specific questions to dispatch the ambulance promptly.
Risk and Danger: Communicate any risks, dangers, or fear you may have. This information is crucial for the safety of all responders.
2. Relay to the Ambulance Crew
Radio Messages and Tablets: Information from the control room is relayed to the ambulance crew through radio messages and tablets for accurate data sharing.
Efficient Response: Accurate information helps the crew find you quickly and respond appropriately.
3. Interaction with Ambulance Crew
Providing Details: Describe the incident clearly, including what happened, when, and any medications involved.
Crew's Dual Role: Ambulance crews multitask, listening while they begin patient care.
Collaboration: Crews may talk to both the patient and the caregiver to gather comprehensive information.
4. Documenting and Observation
Recording Information: Crews document the provided information and record initial observations.
Baseline for Assessment: The baseline observations help evaluate the patient's condition and any changes.
5. Feedback to Control or Helicopter
Feedback Loop: Information may be relayed back to the control room or to a medical helicopter for coordination.
Ensuring Timely Response: Feedback helps in directing resources efficiently for patient transport.
6. Transport to Hospital
Patient Loading: The crew loads the patient into the ambulance or helicopter and begins transportation.
Pre-Alerting Hospital: En route, the crew informs the receiving hospital about the patient's condition, injuries, and estimated arrival time.
7. Hospital Handover
Concise Handover: At the hospital, a brief but critical handover is given to the receiving medical staff.
Simple and Direct: Use plain language and focus on facts and figures, avoiding unnecessary details.
Continued Communication: The communication process continues until the patient is fully discharged from the hospital.